Warranty

Warranty Policy @ nzscales.co.nz Online Store

1. Consumer Guarantees Act 1993 (CGA)

This warranty policy is subject to the Consumer Guarantees Act 1993 and does not limit your rights under the CGA where applicable. If any part of this policy conflicts with the CGA, the CGA will prevail (except where you are not classified as a consumer).

Under the CGA, consumers are entitled to products that are of acceptable quality, fit for purpose, and match their description.

A consumer is someone purchasing goods for personal, domestic, or household use. The CGA may not apply to goods purchased for resale or business use.

2. Fitness for Purpose

All products sold by nzscales.co.nz are intended only for their normal and lawful use.

Please choose carefully, as refunds or exchanges are not generally available for change-of-mind purchases.

3. Acceptable Quality

Please inspect your order as soon as possible after delivery.

If you believe your product is faulty, damaged, or not of acceptable quality, please notify us within 2 working days of discovering the issue.

When assessing claims, we may consider:

  • Nature and price of the product
  • Manufacturer information or packaging claims
  • Information provided at time of purchase
  • Any defects disclosed before purchase

Claims may be declined where products have been lost, damaged, tampered with, or misused after delivery.

4. Returns and Remedies

If a product is confirmed faulty or not of acceptable quality, we may choose to:

  • Repair the product
  • Replace the product
  • Provide a refund

If the returned item is found to have no fault, or the issue is caused by misuse, the item may be returned to the customer at their expense.

5. Return Conditions

To request a return, customers must provide:

  • Proof of purchase
  • Order number
  • Photos or video showing the issue

Customers are responsible for return shipping unless the item is confirmed faulty.

Returns should be requested within 14 days of receiving the order.

6. Warranty Coverage

Our warranty covers:

  • Manufacturing defects
  • Faulty electronic components
  • Inaccurate readings caused by manufacturing faults
  • Products damaged during transit

Most eligible products include up to 3 months warranty from the date of purchase unless otherwise stated.

7. Warranty Exclusions

Warranty does not cover:

  • Damage caused by misuse, overloading, dropping, water exposure, or mishandling
  • Incorrect calibration caused by user adjustment
  • Normal wear and tear
  • Cosmetic marks, scratches, cracks, or broken glass/plastic parts
  • Flat or leaking batteries after use
  • Commercial overuse outside normal intended purpose
  • Tampering or unauthorised repairs

8. Scale-Specific Notes

  • Calibration weights are not always included unless stated
  • Batteries may not be included with some models
  • Minor setup issues can often be resolved by resetting or recalibrating the scale
  • Please use scales on a flat, stable surface for best accuracy

9. Warranty Validity

Warranty terms apply at the time of purchase and may be updated without notice. Please review the latest warranty policy before placing an order.

Contact Us

For warranty claims or assistance, please contact support@nzscales.co.nz with your order details.